© 2018 by STUDIO AEVI

Customer Care

STUDIO AEVI is a high-end label, established in the Netherlands. All items are handmade in Amsterdam. STUDIO AEVI also offers a made-to-measure service, where you can choose your personal design,  made to your perfect fit.

 

STUDIO AEVI strives to make every customer happy and satisfied. Personal care and quality always come first. If you have a comment or a question, please send an email to info@studioaevi.com and we try to get back to you as soon as possible!

Privacy & Safety

All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without STUDIO AEVI or others having access to the data. Even for possible refunds the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

Wholesale Inquiries

It is possible to sell STUDIO AEVI at your store.

Please send an email to anna@studioaevi.com for further inquiries.

Payment Methods

 

- Credit / Debit Cards
- PAYPAL

- IDEAL

Terms and conditions

STUDIO AEVI

These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we, STUDIO AEVI (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 66511062), enter into with you.

 

Should you have any questions, please do not hesitate to contact us via info@studioaevi.com or via regular mail: STUDIO AEVI Henriette ronnerstraat 7-1, 1073KM Amsterdam. You can also reach us by phone: +31620264253. and on Facebook under: STUDIO AEVI. We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

Article 1 - Products

We sell handmade body harness accessories.

Article 2 - Payments

The (total) price of our Products are indicated in our webshop. You pay through our online payment service; MOLLIE is the payment service provider.
Any shipping costs will be borne by you.

Article 3 - Delivery

We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. Post NL and DHL is our fulfilment partner and handles distribution of our products. When your product is dispatched, we will give you a track & trace code, which gives you the opportunity to trace your product. We undertake to deliver products within five days. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.

Article 4 - Returns

You can always return a product, provided you do so within 14 days of receipt (the "withdrawal Period") . To return products, you can fill out the return-form, or send an email to info@studioaevi.com. Upon confirmation by us, you must send the product back within 14 days days. We will fully refund the purchase price within 7 days days after having received your returned product.

Cost for return shipments shall be borne by you.

During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.

You cannot return Made-to-measure items.

Article 5 - Liability

We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.

Article 6 - Intellectual property

All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.

Article 7 - Complaints

If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to info@studioaevi.com. We will process your complaint as soon as possible, but in any event within three working days. Should it take longer to handle your complaint, you will receive a notification within five working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.

Article 8 - Disputes

Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Amsterdam.